Rotai UK offers the most extended and complete warranty for any marketed robotic massage chair. However, we also provide a completely unrivalled 60-day money-back guarantee backed by The Salmon Group of Companies.
We have no doubt that the Rotai Ultimate Dual Core will be everything and more that you expected. However, every so often, one may regret purchasing for various reasons. We know one of those reasons is unlikely to be related to the chair's performance. You will not have been able to buy the Rotai Ultimate without our having given you as many demonstrations as you might require at one of our showrooms. (We guarantee you that there will not be even the slightest hint of a sales technique. We wish for you to be your own salesperson. All our demonstrators will do is answer your questions and demonstrate the massage chair. All we want to do is try to make the purchase of this remarkable chair a "no-brainer."
With this proviso in place, we offer this 60-day Money Back offer.
Our offer is in addition to your normal statutory rights. As must be expected, we assume that any returns within this period are made in good faith.
For example, requesting a refund in bad faith might be (but is not limited to) you having used the chair for commercial purposes.
A more extreme example is a house party or event where many friends have been on the unit and then wish to return the chair. (The chair registers usage and different body types)
Should Rotai UK have good reason to believe that our policy is being abused or made in bad faith, we reserve the right to refuse a refund under our Money-Back guarantee. Our decision is irrevocably final.
60 Day Money Back Guarantee
Terms and Conditions
All returned Chairs will be subject to a restocking fee of 9% of the chair's total selling price.
This fee helps us to cover the costs that we incur from the entire processing of the order, third-party warehouse handling fees, and the cost of the chair being fully inspected internally and externally, thoroughly cleaned and repackaged for sale to another customer at a discounted pre-used price.
The total cost of this process is significantly higher than the restocking fee itself.
The cost of returning the chair must be met by the original purchaser. Please also note that any refund paid by Rotai UK will be limited to the price paid by the customer. Further, no refunds will be given for any costs we may have charged for the original delivery to the customer's abode.
All returns must be sent to Rotai UK Ltd, Units 2/4, Bittacy Business Centre, Bittacy Hill, NW7 1BS. Please email us at hello@rotai.uk to arrange the return of the Rotai Ultimate in the most cost-effective manner.
